Refund Policy

1. No Refunds Policy

By purchasing our service, you acknowledge and agree that:

• You are purchasing access to a digital service, not a physical product
• File conversion may produce unexpected results or technical errors
• You have tested our free service and understand the quality and limitations
• You waive your right to refund under consumer protection laws where legally permitted
• You accept the inherent risks of automated data processing

2. Service Nature

2.1 Digital Service Classification

ConvertPro provides a digital processing service, not a digital product. When you purchase a package:

• You gain one-time access to upload and process a batch of files
• Service is performed immediately upon file upload
• All files are automatically deleted within seconds after processing
• No ongoing software license or digital goods are provided
• No user accounts, data storage or persistent access granted

2.2 Immediate Service Delivery

Our service begins immediately upon file upload. This means:

• No cooling-off period applies once processing starts
• Service is consumed instantly during the conversion process
• Digital processing cannot be "returned" or "undone"
• Results are delivered within minutes of purchase

3. Informed Consent & Risk Acknowledgment

3.1 Technical Limitations You Accept

• Conversion Accuracy: Automated processing may not handle all data formats perfectly
• Complex Data: Highly complex or unusual file structures may produce unexpected results
• File Compatibility: Some files may be partially incompatible despite meeting format requirements
• Formatting Preservation: Original formatting may be altered during conversion process
• Data Interpretation: Our algorithms make best-effort interpretations that may not match your intentions

3.2 Your Responsibilities

• Test First: Use our free service to evaluate quality before purchasing
• Backup Data: Maintain original copies of all files before conversion
• Verify Results: Check converted files thoroughly before relying on them
• Accept Risk: Understand that no automated conversion is 100% perfect

4. EU Consumer Rights Waiver

4.1 14-Day Cooling-Off Period Waiver

For EU customers: By purchasing our service, you provide express consent to immediate service delivery and explicitly waive your right of withdrawal under Article 16(m) of the Consumer Rights Directive (2011/83/EU).

4.2 Other Jurisdictions

• US Customers: Digital services sold without refund where permitted by state law
• UK Customers: Digital content waiver under Consumer Rights Act 2015
• Australia: Service limitations clearly disclosed per Australian Consumer Law
• Canada: Provincial consumer protection laws acknowledged

4.3 Required Checkout Acknowledgment

Before completing purchase, you must confirm:

• ☐ "I understand that I lose my right to withdrawal once file processing begins (EU customers)"
• ☐ "I accept that conversion may contain errors - I have tested the free version"
• ☐ "I agree to Terms of Service - all purchases are final and non-refundable"

5. Limited Exceptions

Refunds may be considered only in these exceptional circumstances:

5.1 Payment Processing Errors

Direct Payment Provider Contact: Payment processing issues should be addressed directly with our payment providers as they have immediate access to transaction records and refund systems.

• Duplicate charges due to technical payment processing errors
• Unauthorized charges due to payment processor failures
• Incorrect package charged (e.g., Pro charged instead of Starter)

If payment provider cannot resolve: Forward their response to convertpro.app@gmail.com for escalation.

5.2 Complete Service Failure

• Service completely non-functional immediately after purchase
• Technical system failures preventing any access to upload interface

5.3 Refund Process for Exceptions

1. For payment processing errors: Contact payment provider directly
2. For complete service failures:
   • Contact convertpro.app@gmail.com with proof of failure
   • We will verify the issue and authorize refund with payment provider
   • Refund executed through payment provider's system
3. Processing time: Investigation and refund processing may take up to 21 calendar days from initial contact, depending on payment provider requirements
4. Provide transaction ID, detailed error description and any relevant screenshots

6. Service Quality Standards

6.1 What We Guarantee

• Service Delivery: Processing attempt will be made for all uploaded files
• Data Security: Files processed securely and deleted immediately
• Format Support: Advertised file formats will be accepted for processing
• Professional Effort: Our algorithms represent industry-standard conversion techniques

6.2 What We Do NOT Guarantee

• Perfect conversion results for all data types
• Preservation of all original formatting and structures
• Compatibility with all software that may open converted files
• 100% accuracy for complex or non-standard data formats
• Results that match your specific formatting preferences

7. Recommended Best Practices

7.1 Before Purchase

• Test with Free Service: Convert a sample file to evaluate quality
• Prepare Files: Ensure files are clean and well-formatted
• Have Realistic Expectations: Understand this is automated processing, not manual work
• Check File Sizes: Ensure files meet package limits (Starter: 200MB/file, Pro: 300MB/file)

7.2 After Conversion

• Verify Results: Check converted files thoroughly before using
• Compare with Originals: Ensure critical data was preserved correctly
• Keep Backups: Always maintain your original files
• Report Issues: Contact support for systematic problems (for future improvement)

8. Contact Information

For questions about this policy or service issues: