1. Acceptance of Terms
By accessing and using ConvertPro ("Service"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.
2. Description of Service
ConvertPro provides professional data protection services for converting between CSV and Excel formats. Our Service:
- Converts CSV files to Excel format with advanced data protection
- Converts Excel files to CSV format while preserving data integrity
- Protects against common Excel corruption patterns including leading zeros, long numbers, date auto-conversion and international characters
- Operates on a simple pay-as-you-go system for batch processing
3. Payment and Access System
3.1 How Payment Works
- Payment grants one-time access to bulk file processing
- No user accounts or registration required
- Each payment provides access to upload and process one ZIP package
- Failed conversions do not count against package limits
3.2 Package Options
- Starter Package: €4.99 - Process up to 100 files, max 200MB per file, max 3GB total
- Pro Package: €9.99 - Process up to 500 files, max 300MB per file, max 10GB total
- Each package is a one-time purchase for immediate processing
- No expiration date - access is immediate upon payment
4. User Obligations
You agree to:
- Use the Service only for legitimate business or personal purposes
- Not upload files containing malware, viruses or malicious code
- Not attempt to reverse engineer, hack or abuse our systems
- Not violate any applicable laws or regulations
- Not share or resell access to paid features
- Respect file size and package limits as specified in your chosen plan
5. Data Handling and Privacy
5.1 File Processing
- Files are processed temporarily on our secure servers
- All uploaded files are automatically deleted within seconds after download
- We do not store, retain or share your file contents
- Processing includes analysis for data protection patterns and format conversion
5.2 Technical Data
- We may collect technical metadata (file size, format, processing time) for service improvement
- No personal or business data from file contents is retained
- See our Privacy Policy for complete data handling details
6. Intellectual Property
6.1 Our Property
ConvertPro owns all rights to our software, algorithms, branding and documentation. Users may not copy, modify or distribute our intellectual property.
6.2 Your Data
You retain all rights to your uploaded files and converted outputs. We claim no ownership over your data.
7. Service Availability
- We strive for high uptime but cannot guarantee 100% availability
- Scheduled maintenance will be announced when possible
- We may temporarily limit service during high usage periods
- Payment refunds may be available during extended service outages per our Refund Policy
8. Limitation of Liability
IMPORTANT: ConvertPro is provided "as is" without warranties. To the maximum extent permitted by law:
- We are not liable for any data loss, corruption or business interruption
- Our liability is limited to the amount you paid for services in the past 12 months
- We are not responsible for third-party actions or force majeure events
- Users should always backup important data before processing
9. Prohibited Uses
The Service may not be used for:
- Processing illegal, harmful or malicious content
- Automated or bulk processing that violates fair use
- Attempting to overload or attack our infrastructure
- Violating third-party rights or applicable laws
- Commercial resale of our service without authorization
- Purchasing packages and not using them within reasonable time to avoid potential payment processor disputes
10. Changes to Terms
We may update these Terms at any time. Material changes will be communicated through our website. Continued use of the Service after changes constitutes acceptance of new Terms.
11. Termination
We may suspend or terminate access to users who violate these Terms. Payments are non-refundable except as specified in our Refund Policy.
12. Governing Law
These Terms are governed by the laws of Poland. Any disputes will be resolved in Polish courts, except where prohibited by local consumer protection laws.
13. Contact Information
For questions about these Terms, please contact us: